Refund policy

Return and Cancellation:

Customers may request to cancel an order before it has been fulfilled or dispatched.
Cancellation requests can be submitted through the order status page/customer account area, where available, by using our customer account area, or by contacting us directly.
Once an order has been fulfilled or dispatched, it can no longer be cancelled. In that case, the customer may submit a return or withdrawal request, subject to the conditions below.

If items are damaged, faulty, incorrect, or missing upon delivery, we may offer a replacement, credit note, or refund as deemed suitable.
Customers should inspect their order as soon as it arrives and report any issue within 24 hours of delivery where possible.
Reporting issues promptly helps us deal with the matter quickly and fairly. Damage or missing items reported after this period may be harder to assess.
To support a claim, customers may be asked to provide digital images and a written statement confirming the issue.
This does not affect your statutory rights.

We guarantee that the product you receive will be authentic. Each perfume sample is hand-produced to order from the manufacturer’s original bottle.
Fragrance preferences are personal and subjective, so we cannot guarantee that every customer will like every scent.
Differences in personal taste, expectation, skin chemistry, or previous experience with a fragrance do not make a product faulty.
Due to the nature of perfume samples, we cannot accept returns or exchanges based on personal preferences.

We recognise that mistakes can happen when ordering online. Customers may request a return within 14 days of receiving their order, or within 14 days of receiving the last item in the order where items are delivered separately.
To be eligible for a return under the cooling-off period, the product must be unopened, unused, in original condition, and with all packaging intact.
For hygiene, safety, and product integrity reasons, opened, used, sprayed, tampered-with, or unsealed perfume samples cannot be returned, unless the item is faulty, damaged, or incorrect.
If the packaging has been opened prior to return, the return may be refused.

Customers can submit a return, cancellation, or withdrawal request through our customer account area, the order status page/customer account area where available, or by contacting us directly.
Submitting a request does not automatically mean the return has been accepted. We will review the request and confirm whether the item is eligible for return under this policy.
Please do not send any item back before your return request has been reviewed and return instructions have been provided.

Fragrances may be subject to production variations, batch differences, reformulations, ageing, maceration, or changes made by the original manufacturer.
Such variations do not constitute a fault in the product.
While we guarantee the authenticity of our samples, we do not offer refunds, exchanges, or credits based on perceived differences from previous experiences with the same fragrance.

All return postage costs are the responsibility of the customer, unless the item is faulty, damaged, incorrect, or we have agreed otherwise.
We strongly recommend using a tracked postal service to ensure safe return delivery.
remiScent will not be liable for returns that do not arrive back to us.

Once an approved return has been received and inspected, we will process the appropriate refund, replacement, or credit note.
If a returned item does not meet the conditions of this policy, the return may be refused.